FREQUENTLY ASKED QUESTIONS

Everything You Need to Know About Enchanted Wings Entertainment

Private Party FAQs
Private Party FAQs
Corporate Event FAQs
Corporate Event FAQs

Private Party FAQs

Three young girls and an adult woman, dressed in princess costumes, celebrating a birthday with a dinosaur-shaped cake in front of them. A large gold number 3 balloon is in the background.

Booking & Reservations

  • To secure your booking, fill in our enquiry form and select your preferred date/time, character and party package. Once approved, you will receive a confirmation email and have 7 days to confirm your details and pay the deposit.

    • A50% deposit is required to secure your reservation.

    • A 15% surcharge applies to public holiday bookings.

  • We recommend booking 4–6 weeks in advance for private parties. However, the earlier you book, the better your chances of securing your preferred date, time, and character, helping avoid disappointment on popular days and times.

  • We recommend having your performer arrive about 30 minutes after guests arrive so children are settled and ready to enjoy the entertainment.

  • We proudly service all areas across Melbourne. Regional and interstate bookings may be possible, though additional travel and accommodation fees may apply.

Cancellations & Rescheduling

  • We understand that injuries, illness, or unexpected circumstances can occur. While we try to accommodate changes where possible, our services are in high demand and we must respect our performers’ time.

    Cancellations within 7 days of the event
    The full booking fee will be retained.

    Cancellations with more than 7 days’ notice

    • The 50% deposit will be forfeited

    • Any additional payments will be refunded

    Rescheduling with more than 7 days’ notice

    • Full payment must be made to secure the new date

    • Subject to performer availability

    • Only one reschedule per booking is permitted

    Weather or emergencies
    If severe weather or an emergency prevents the event from proceeding, we will work with you to reschedule within one year of the original booking date.
    If you choose not to reschedule, the 50% deposit will be retained.

Two young girls dressed as fairies in a flower garden, one pointing at pink and purple flowers, with fairy wings and flower crowns on their heads.

Payments

  • We accept:

    • Bank transfer

    • Credit card (by request)

    Your booking is secured once the deposit is received. The remaining balance must be paid no later than 7 days before your party date.
    We do not accept cash payments.

Party Setup & On the Day

  • We require a space large enough for all children to sit or stand in a circle so they can comfortably participate in games and activities.

    To help the party run smoothly, we ask that surrounding guests keep noise levels low during the entertainment so the performer can give instructions clearly.

    Please note: For performer wellbeing, events where temperatures are above 32°C or below 15°C must be held indoors with adequate heating or cooling. Outdoor events must include a shaded activity area.

  • Yes. At least one responsible adult must be present for the duration of the party.

    While our performers engage and entertain the children, supervision and duty of care remain the responsibility of the host. Any damage to performer costumes caused by a child may result in applicable charges.

A woman dressed as Elsa from Frozen with white hair and a blue costume, smiling and posing with a young girl who has face paint resembling Elsa's face, with blue and white colors and a butterfly design, in front of a blue background with cartoon bees and a butterfly.

Party Planning

  • We recommend cutting the cake in the final 10–15 minutes of the party so the character can join for the Happy Birthday song, photos, and a magical farewell.

    For longer bookings, serving food during glitter activities works well as these are done one child at a time, allowing children to stay engaged with the character while others enjoy their food.

Face Painting & Glitter

  • Some packages include glitter activities as part of the entertainment experience.

    A face painter can also be added to any package if desired. We can advise on the best way to include face painting or glitter to suit the number of children and timing of your party.

  • Typically, we can paint 10–12 children per hour with detailed designs. Larger parties may require simplified designs or additional painters.

  • Face painting is recommended for children aged 3 and over.

  • Yes, we use professional, skin-safe, hypoallergenic face paints and glitters suitable for children.

Corporate Event FAQs

A woman dressed as Rapunzel with long braided hair decorated with flowers, singing into a microphone at a colorful party with pastel-colored balloons.

Booking & Event Planning

  • We recommend booking 2–4 months in advance, especially for large corporate events, councils, shopping centres, or festivals. The earlier you book, the better your chances of securing your preferred date, performers, and entertainment options.

  • We regularly perform at:

    • Corporate family days

    • Council and community events

    • Festivals and public activations

    • Shopping centre activations

    • Christmas and seasonal events

    • Brand and marketing activations

    • School holiday programs

  • To provide an accurate quote, we usually require:

    • Event date and time

    • Location/venue

    • Type of event

    • Characters (if specific)

    • Estimated attendance

    • Preferred entertainment options

    • Event schedule (if available)

Performers & Entertainment Options

  • Yes. For larger events, we can provide multiple performers, roaming characters, stage shows, and activity stations such as face painting, glitter, or giant bubbles. This ensures guests stay engaged throughout the event and helps manage large crowds.

  • Yes. Our performers are professionally trained and experienced in performing at busy events, festivals, and public activations. They are skilled at crowd engagement, maintaining energy across large audiences, and delivering a professional, high-quality experience.

  • Absolutely. We can adapt performances, roaming experiences, and interactive stations to suit your audience size, event type, or brand requirements.

  • Stage shows are designed for children aged 0–12, while roaming performers, glitter activities, face painting, and giant bubbles can be enjoyed by children and adults. Our entertainment is inclusive and works for diverse cultural and linguistic audiences.

Young girl with face paint of a fairy surrounded by swirls, stars, and sparkles, outdoors with trees in the background.

Face Painting, Glitter & Giant Bubbles

  • Yes! We offer corporate glitter activities, giant bubble experiences, and face painting. These experiences are popular at festivals, family days, and shopping centre activations.

  • Yes. For high-attendance events, we recommend multiple stations or additional artists to reduce wait times and keep all guests engaged.

Technical Requirements

  • Yes. If no other performances are scheduled, we can provide professional speakers and microphones. These are used exclusively by our team for the duration of the performance.
    We do not provide lighting equipment.

  • A raised stage is ideal, but we can adapt to a roped-off performance area. We recommend:

    • Space in front of the stage for audience interaction

    • Viewing area for families

    • Optional backdrop for photos

    Our team works closely with event managers to ensure smooth flow between activities.

A woman dressed as Rapunzel talking to a young girl dressed as Cinderella at a fairytale-themed event outdoors, with other children and adults in princess costumes in the background.

Event Logistics

  • Performers arrive ahead of time for event briefings and setup for stage shows or activity stations. Roaming performers will begin interacting with guests at their scheduled start time.

  • Yes. We regularly collaborate with councils, event planners, and production teams to ensure all aspects of the event run smoothly.

Weather & Outdoor Events

  • For outdoor events, it is the organiser’s responsibility to arrange a backup venue if rain or temperatures exceed 32°C.

    If severe weather makes it unsafe to proceed, we will work with you to reschedule the event.
    If less than 72 hours’ notice is given, full charges may still apply.
    Rescheduled events must take place within one year of the original booking.

Two women dressed as Disney princesses, one with red hair in a turquoise gown and the other with white hair in a light blue gown, standing in front of a large bush with pink flowers.

  • Your booking is confirmed once event details are approved and require the invoice to be paid at least 7 days prior to the event..

  • Yes. We provide professional invoices suitable for council, business, or large-scale event bookkeeping.

Payments & Corporate Bookings

Cancellations & Rescheduling

  • More than 14 days’ notice

    • 50% deposit retained

    • Additional payments refunded

    Within 14 days

    • Full booking fee retained

    Within 72 hours

    • 100% of booking fee charged

    Rescheduling

    • One reschedule allowed

    • Must occur within one year of the original booking

    • Full payment required to secure the new date

    For full details, please see our Terms and Conditions.

General Enquiries

  • Yes. We regularly work with councils, festivals, shopping centres, and community events. Our performers are skilled at managing large crowds and creating engaging, memorable experiences for families and attendees.

  • Absolutely. Based on your audience size, event type, venue, and schedule, we can recommend the most effective combination of stage shows, roaming performers, face painting, glitter, or giant bubbles, and activity stations.

  • Professional entertainment ensures your event is memorable, engaging, and reflects positively on your organisation. Our trained performers, structured programs, and experience with large-scale events guarantee a smooth, high-quality experience for your guests.